FAQs

What is Looped?
Looped is a new platform that allows fans to connect with celebrities like never before, through live 1-on-1 video chats.


My email validation isn't working, now what?
Please contact support@loopedlive.com.


I’ve signed in, now what?
On the Explore tab, you can see all of our upcoming events. Select one that interests you; make sure you can attend at the set time and will have a strong WiFi connection.


I signed up for an event but am no longer available, now what?
Unfortunately most events cannot be rescheduled. If there are extenuating circumstances such as a medical emergency, please reach out to support@loopedlive.com and we will do our best to accommodate.


I missed my event, now what?
Unfortunately most events cannot be rescheduled. If there are extenuating circumstances such as a medical emergency, please reach out to support@loopedlive.com and we will do our best to accommodate.


My favorite celebrity doesn't have an event scheduled?
We are constantly adding more talent, but if you would like to send your favorite celebrity our way, please tell them you want to meet them on @loopedlive!


What happens during the event?
When the event starts you will be given a place in line, and when it’s your turn you will get to video chat with the celebrity! In the meantime, log into the waiting room and chat with other fans, watch videos, check your camera, and more while you wait.


Do I have to keep the Looped app open the whole time?
No, if you leave the app during the event we will send you push notifications when you are next in line and when it is your turn.


What if I accidentally leave the video chat?
You should be careful not to close the app during your video chat. It is also your responsibility to have a working high-speed internet connection during the event. If you are disconnected before it is over, please contact support@loopedlive.com so we can help resolve the situation.


Do I get a picture with the celebrity?
Yes! You can take as many screenshots as you want, and they will be available right after the session. Press the screenshot button at the bottom of your screen to start a countdown for you and the celebrity, to avoid blurry pictures.


Can I record the event?
Audio or video recording of the event is strictly prohibited. You can instead take screenshots using the in-app button as a souvenir of your conversation.


Can I receive a recording of my video chat?
Depending on the event, we may or may not be able to send recordings of the video chats. Please check the event details for more information.


I got flagged, what does that mean?
You were flagged because of inappropriate behavior. This may be because of nudity, indecency, or any violations of our Terms of Service. Flagged fan accounts will be suspended. If you feel you were wrongfully flagged or flagged by mistake, please email support@loopedlive.com.